Improve your Communication Skills
Crawley – 21st & 22nd March 2012 (2 Days)
Content:
Over 2 days, you will be guided through 6 stages designed to improve your communication skills. These will be interactive with various tasks that will focus on the following:
Communication difficulties
• How does communication work?
• What are the common communication difficulties?
• A Shannon and Weaver based communication model
Levels of Communication
• Communication at different levels
• Understanding the difference between: Facts, Opinions, Attitudes, Beliefs and Values
Personal Style
• Adjusting your style to communicate effectively based upon a particular situation
Conflict
• Alternative Approaches
• Strengths and Weaknesses
Influencing Others through Communication
• Push and Pull techniques
• Practical lesson in different styles
Assertiveness in Communication
• Introduction to assertiveness
• Self assessments
• Demonstrations followed by practical tasks
Participants:
The Improving your Communication Skills course is aimed towards all employees who wish to develop the effectiveness of their interpersonal capabilities.
Objectives:
On completion of this course you will have identified how you can improve your communication skills. You will understand how communication works and identify common barriers and limitations. You will learn how to influence communication and identify personal preferences when dealing with conflicts and their potential impacts.
Course Details:
Price - £695.00 (ex VAT)
Book your place now by contacting Chris Wincott
Tel: +44 (0) 1444 441032
or email pal@preciousassociates.com
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